Support

Write to us.
A person answers.

Siparu is a small company, and support is the people who built it. One address reaches us: support@siparu.app. It covers the app on your phone, the plugin on your boat and the pages in your browser. Write about anything else and it reaches the same people.

Last updated 19 September 2026

What to put in the message

Say what you expected to see and what you saw instead. Three things make the answer quicker:

Where it happened: the app, the plugin's own page aboard, or the browser.
The versions, if you have them: the app's is on its Configuration screen, under About; the plugin's is in the Signal K admin, under Apps & Plugins with the filter on Installed.
A screenshot: if the screen itself is the problem. Crop out anything you would rather we did not see.

Never send a password or a pairing code. We do not need either and will not ask.

When to expect an answer

We read everything, and we answer in working days rather than the moment you write. You can also telephone +44 20 3951 5422; if nobody picks up, leave a message and we call or write back.

Before you write

She shows as not reporting. The app can only show what your boat sends, and the boat says why she is not sending: open Siparu aboard, on the Remote tab, and read the line under Link ashore. Siparu no longer recognises this boat. Pair her again. means exactly that: press Pair again there, and do not unlink her first. Remote watching is not active on this account. means the membership has lapsed or was never bought; your Account page says which. Another copy of this boat is connected to Siparu. means a second install carries her identity, an old box still on or a restored card; switch one off. Cannot reach Siparu. Is the boat online? is her uplink: no internet, or a marina wifi waiting for someone to sign in. If you cannot get aboard, check that she has power and a connection, and write to us with the boat's name.
You have a new phone. Sign in on it, then approve it from a screen you still hold. How her list of screens works is on the limits page. If no screen is left, the way back is to pair again at the boat.
You cannot sign in. A forgotten password is yours to reset, from the sign-in page; the mail goes to the address the account was opened with.
You are installing the plugin. The setup page walks through it for the common kinds of boat computer.

Your account and your data

You can delete your account yourself: in the app, open Configuration and unfold Account; in a browser, on your Account page. For anything else about personal data, write to privacy@siparu.app; what we hold and what we cannot read is set out in the privacy policy.

What support is not